FAQs

What We Do?

Every day help for our customers

A team committed to providing service by listening to customer feedback and responding appropriately and efficiently. We are passionate, accountable and Reliable.

  • Magnet Networks
  • Connection guide
  • Wifi setting
  • Billings and payments
Our support center
1. Broadband questions

There are plenty of reasons to choose Cityfibre as your ISP (internet service provider.) Cityfibre Internet is #1 in customer satisfaction over other major Fibre Internet providers1. With Cityfibre you’ll also enjoy 99% reliability and experience

Any of our Fibre optics plan is fast and reliable.

Depending on what you’re using it for.

Fibre-optics, Fibre-wireless, Radio, Microwave, Satellite/Vsat.

Still need help?

Contact us for more answer

2. More FAQ's

We would prefer if you confirm your location first with a sales agent and the perfect plan you need before making payment

You can upgrade your service plan after your existing plan ends

Here At Cityfibre, installation days vary depending on your location and it ranges from 5 to 7 working days after payment. Once we Conduct a survey, we will be able  give you a more accurate estimate. To learn more, please reach out to our sales team on 09030000923

No its not a device you can carry around, its Stationery and we would have to install it in your location. Cityfibre is a cable connection.

No, we enable you stream and download but we do not pay for your subcription

Since the wiring is designed for data connections in mind, Fiber doesn’t require a modem. Instead, it uses an ONU