Privacy Policy

Policy Overview

At CITYFIBRE Broadband Ltd we take your privacy seriously and we want you to know our policies. This Policy will give you an overview of those policies and how we will apply them in specific situations.

This Policy informs subscribers of our policies regarding the personal information we obtain in the course of providing our services. Those services currently consist of  our Internet access service(including our satellite), and our cctv Installation service. Not all of these services may be available in your local cable system.   

Personal Information We Collect

In order to provide our services to you and for other reasonable business purposes, we keep business records that contain personal information. In particular, we collect and maintain the following categories of information about you, including within the last 12 months:

  • Subscriber correspondence or information about your satisfaction or usage of a service that we obtain from subscriber interviews or questionnaires or other feedback from you;
  • Audio sensory data, such as your voice, if you call us and are informed that your call may be recorded;
  • Geolocation data, for example, to provide access to local programming or to administer our web services (except in some cases where you have turned off your location services);
  • Internet or other electronic network activity information, including browsing history and search history information as more fully described in the “Capture and Use of Certain
  • Usage Information” section below;
  • A record of any violations and alleged violations of the agreements, terms, conditions or policies that govern your use of our services;
  • Other information that we may request from you and that you voluntarily provide in order for us to render a service to you or conduct our business of providing that service.

The information listed above is collected either directly from you, for example when you order services or submit forms to us, or indirectly from you, such as from observing your actions on our Website.

How We Use Personal Information

In addition to the purposes referenced above, we use the personal information we have about you for the following business purposes or other compatible purposes as necessary to render our services and to operate our business:

  • To establish, manage, customize, and secure your account with us and deliver the services we provide to you;
  • To make sure you are being billed properly and pay for the services you receive including processing payments;
  • To send you pertinent announcements about the services you receive from us;
  • To verify, maintain, improve, or upgrade the quality of Cityfibre’s services and systems, including debugging to identify and repair errors that impair existing intended functionality and undertaking internal research for technological development and demonstration;

Without your written or electronic consent, we may not collect personally identifiable information about you over our cable system unless it is necessary to render a service you receive or detect unauthorized reception of cable communications.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.